Get Help Getting Started Online

QUESTION: How many Dakota West members utilize online or mobile account services?

ANSWER: That’s a trick question – everyone has access to their accounts electronically, but you may not know all the features available to you. If you think online services aren’t your cup of tea, or you only use one or two features, we designed our new Online Access Resource Center to guide you through all our features you’d like to use, or get started using.

Starting today, you can learn about every feature of our online services, from logging on, to updating your address, to reviewing your statements. Our app is designed to give you access to your accounts all day every day, even outside of our branch hours. Our Online Access Resource Center provides answers and information when you need them.

Do you want help setting up a bill payment?

Did you forget your password?

Do you want to send money to your daughter?

All of these features are available directly to you, and you can use the Online Access Resource Center to get instructions, tips, and quick-reference guides to walk you through each service.

If you’d like a hand getting started using our online or mobile services, click here to access the site. Once you log in, you can look for the Help & User Guides link within the Settings to be taken directly to the Online Access Resource Center. And if you’d still like a little personal help online, we have a special team of Online Access Resource Team Members, but you know us better as Dakota West employees. Let us help you get started online.

Pay A Friend - Right Now

Need to send money quickly? Dakota West proudly introduces Pay A Friend, a new way to send money from your Dakota West mobile app or online account to a friend, family member, or co-worker.

How does it work? “It’s like a banking app and a cash app had a baby,” one recipient told us when she received money to treat herself to coffee. That’s because Pay A Friend allows our members to send up to $500 to anyone with a mobile phone or an email address – and that’s a lot of people. You don’t need a separate website to send money, and your friends only need their debit card and a secret phrase you create to claim their money. It’s secure and fast, plus you receive notifications when the payment is received.

Want more information? It’s pretty simple to use, but if you want to check out the process, read through our Pay A Friend how-to guide. Watch for the Person to Person option when you log into your online account or find it in your mobile app and send a friend money for lunch, rent, coffee, groceries, or just for fun.

Watch for Pay A Friend - coming soon!