Member Calendar - September 2020
Autumn may be on the horizon with back-to-school plans developing and summer excursions winding down, but this is the perfect time to wish all of the Dakota West Scholarship recipients great success as they embark on their new year of learning and growing. We’re so glad to have each of you Grow West with us!
Throughout the autumn, watch for new employee profiles, important security reminders for National Cybersecurity Month, and – dare we say it – the excitement of the holiday season, whatever it may look like this year for each of us. For now, download or print our September Calendar and enjoy the last five weeks of summer between now and Labor Day!
Co-Op Shared Branch Network recently shared instances in Michigan of reported fraudsters impersonating members and attempting to change personal information on member accounts to gain access to personal information and online accounts. Securing your personal information requires vigilance by Dakota West and its members. 45% of fraud victims detect the activity themselves.
At Dakota West, we already take steps to ensure requests to change personal information come directly from our members. To update your personal information (address, phone number, email address) members need to visit a branch in person, complete DocuSign verification sent to the email on the account, or log in to your online access to authenticate your identify through the three-tiered verification system.
Members should also be alert to scams that attempt to obtain personal information from you via text or phone. When Dakota West sends alerts regarding potentially fraudulent activity on your account, we do not include requests for your personal information, such as card numbers, PINs, CVV codes, or expiration dates. To learn what types of messages our members can expect from us, please review our Debit and Credit Card Security Services information.
As a best practice, if ever you question if someone identifying themselves as being associated with your credit union or financial institution by email, text, or phone, call Dakota West directly at 800.411.7590. Do not click on email links to websites or to phone numbers within emails or text messages. Never share personal information about yourself or your accounts. We continue to do all we can to protect you and your information, and want to make sure you are equipped to protect yourself, too.
Credit & Debit Card Security
In this digital age, we have the ability to keep track of everything from where our kids are driving to how much cash we are spending. We take the necessary steps to keep our information secure, to keep the screens on our phones from cracking, and to be aware of our surroundings when traveling.
Despite all the ways we try to keep ourselves and our belongings safe, we cannot do it all alone. Here at Dakota West Credit Union we recently rolled out new enhancements as part of our Core Conversion, which include new credit and debit card security services.
Whether in your email, on your phone, or via text message, we are making sure we help you keep your cards secure. As for your son’s driving and the screen on your daughter’s phone, those challenges are here to stay – and good luck with those – but we are working to make fraudulent card activity something we help our members avoid.
Even as a business owner with multiple credit cards in the hands of multiple employees, you can be assured that alerts are brought to your attention. You can receive alerts whether your personal credit card or debit card is in your pocket or connected to your student away at college. We partner with you, your teams, and your family to keep your Dakota West debit and credit cards secure.