COVID-19 Branch Services Update

As we shared by email earlier this week, everyone in our communities continues to have questions about how to prepare for the impact of COVID-19 in our everyday lives. At Dakota West, the work we have always done to serve our members remains true, but if you have specific concerns during this time, here are ways we can help with your daily needs.

Effective Thursday, March 19, all branches will be modifying our access to drive-through only, or by scheduled appointment to open an account, access a safe-deposit box, or meet with a loan officer. Grenora members, please utilize our secure lobby entry for pass-through transaction services.

Our online account access allows you to deposit checks, pay bills, and send money to family and friends using our new Pay A Friend feature.
We partner with the Co-Op Network to offer ATM services at more than 30,000 surcharge-free ATMs.
Our new MY Cards mobile app delivers additional control over your Dakota West Mastercard® Debit and Credit cards from your phone.

We encourage you to keep connected to your Dakota West accounts through our online account services. If you have yet to create a logon to access your accounts, our Member Service Representatives can walk you through how to get started by phone. We want you to feel comfortable conducting the same transactions from your own home if you prefer not to visit a public space.

We designed How-To Guides for every service we offer online from registering for an online access to paying bills from your computer or phone, each with pictures and tips. All of these tools are available on the Member Services page of our website. These tools can be downloaded, printed, and will walk you through each step of the process.

Reach out to us if you have questions or require assistance. You may call 800.411.7590 or email us at dwcu@dakotawestcu.org. We also will be accepting direct messages through our Facebook page, but we remind you not to send personal information such as passwords and account details through this format.

We want you to continue to feel safe and secure. As the situation changes, you can always find the latest information about Dakota West branch access and resources on this News & Events page.

We value our members and we want you to know you can rely on us during this unusual and continually changing time providing the services you expect and the security you need.

Pay A Friend - Right Now

Need to send money quickly? Dakota West proudly introduces Pay A Friend, a new way to send money from your Dakota West mobile app or online account to a friend, family member, or co-worker.

How does it work? “It’s like a banking app and a cash app had a baby,” one recipient told us when she received money to treat herself to coffee. That’s because Pay A Friend allows our members to send up to $500 to anyone with a mobile phone or an email address – and that’s a lot of people. You don’t need a separate website to send money, and your friends only need their debit card and a secret phrase you create to claim their money. It’s secure and fast, plus you receive notifications when the payment is received.

Want more information? It’s pretty simple to use, but if you want to check out the process, read through our Pay A Friend how-to guide. Watch for the Person to Person option when you log into your online account or find it in your mobile app and send a friend money for lunch, rent, coffee, groceries, or just for fun.

Watch for Pay A Friend - coming soon!

Welcome To Your New Core

The entire staff at Dakota West is proud to welcome you to your new core! We’ve spent this past weekend verifying, validating, balancing, and believing in our new core and we are glad to have you with us during this process.

We want you to know about what is new and different, so please peruse out Post Core Conversion Update, or stop by and visit us at any of our eight branches when you have the time. We look forward to seeing you soon.