QUESTION: How many Dakota West members utilize online or mobile account services?
ANSWER: That’s a trick question – everyone has access to their accounts electronically, but you may not know all the features available to you. If you think online services aren’t your cup of tea, or you only use one or two features, we designed our new Online Access Resource Center to guide you through all our features you’d like to use, or get started using.
Starting today, you can learn about every feature of our online services, from logging on, to updating your address, to reviewing your statements. Our app is designed to give you access to your accounts all day every day, even outside of our branch hours. Our Online Access Resource Center provides answers and information when you need them.
All of these features are available directly to you, and you can use the Online Access Resource Center to get instructions, tips, and quick-reference guides to walk you through each service.
If you’d like a hand getting started using our online or mobile services, click here to access the site. Once you log in, you can look for the Help & User Guides link within the Settings to be taken directly to the Online Access Resource Center. And if you’d still like a little personal help online, we have a special team of Online Access Resource Team Members, but you know us better as Dakota West employees. Let us help you get started online.
Data suggests younger Americans are more apt to use online account access because of their nearly life-long connection to computers and now, mobile devices. But utilizing online account services is more than about the technology expertise of our members, it’s about having a pulse on your finances at any time.
Logging into an online account securely from a desktop computer, a laptop, a tablet, or even the phone in your pocket gives you real-time details about your account status. Did that check clear my account? Did my direct deposit get added to my balance yet? When is my next loan payment due? Online access gives our members immediate answers to your questions that can save you a visit or call to a branch, especially if it’s an evening or weekend when the question arises. Or if we suddenly find ourselves shuttered in our homes for extended periods of time.
Our mobile app is designed to be user friendly. Whether using mobile deposit to take a picture of a check, or reviewing your debit card purchase on the new MY Cards mobile app, Dakota West makes it easy to connect our members more closely with your money.
If you want to give online account access a try, you can create a username and log on today, but more importantly, you can contact one of our branches and we will walk you through the process and provide you with guidance to feel more comfortable using all the features and tools. We’ve created How-To Guides on our Member Services page so you can feel comfortable with the features that put your money in your control. We are here to serve you, and that includes making your access to your money quick and easy.
If you are an active user of our mobile app, please feel free to leave a review when you are visiting your device’s app store (Google Playor the iPhone App Store). Let others know about the advantage of mobile account access.
COVID-19 Branch Services Update
As we shared by email earlier this week, everyone in our communities continues to have questions about how to prepare for the impact of COVID-19 in our everyday lives. At Dakota West, the work we have always done to serve our members remains true, but if you have specific concerns during this time, here are ways we can help with your daily needs.
Effective Thursday, March 19, all branches will be modifying our access to drive-through only, or by scheduled appointment to open an account, access a safe-deposit box, or meet with a loan officer. Grenora members, please utilize our secure lobby entry for pass-through transaction services.
Our online account access allows you to deposit checks, pay bills, and send money to family and friends using our new Pay A Friend feature.
Our new MY Cards mobile app delivers additional control over your Dakota West Mastercard® Debit and Credit cards from your phone.
We encourage you to keep connected to your Dakota West accounts through our online account services. If you have yet to create a logon to access your accounts, our Member Service Representatives can walk you through how to get started by phone. We want you to feel comfortable conducting the same transactions from your own home if you prefer not to visit a public space.
We designed How-To Guides for every service we offer online from registering for an online access to paying bills from your computer or phone, each with pictures and tips. All of these tools are available on the Member Services page of our website. These tools can be downloaded, printed, and will walk you through each step of the process.
Reach out to us if you have questions or require assistance. You may call 800.411.7590 or email us at dwcu@dakotawestcu.org. We also will be accepting direct messages through our Facebook page, but we remind you not to send personal information such as passwords and account details through this format.
We want you to continue to feel safe and secure. As the situation changes, you can always find the latest information about Dakota West branch access and resources on this News & Events page.
We value our members and we want you to know you can rely on us during this unusual and continually changing time providing the services you expect and the security you need.
Pay A Friend - Right Now
Need to send money quickly? Dakota West proudly introduces Pay A Friend, a new way to send money from your Dakota West mobile app or online account to a friend, family member, or co-worker.
How does it work? “It’s like a banking app and a cash app had a baby,” one recipient told us when she received money to treat herself to coffee. That’s because Pay A Friend allows our members to send up to $500 to anyone with a mobile phone or an email address – and that’s a lot of people. You don’t need a separate website to send money, and your friends only need their debit card and a secret phrase you create to claim their money. It’s secure and fast, plus you receive notifications when the payment is received.
Want more information? It’s pretty simple to use, but if you want to check out the process, read through our Pay A Friend how-to guide. Watch for the Person to Person option when you log into your online account or find it in your mobile app and send a friend money for lunch, rent, coffee, groceries, or just for fun.
Watch for Pay A Friend - coming soon!
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