Fraud & Scam Information

Financial scams and identity theft can happen to anyone, at any time. It’s important to always be vigilant and pay close attention to your bank accounts, credit card balances, and credit score. While some scammers are easy to detect right away, others are very smart and will go to great lengths to convince you that they are affiliated with a government agency or a financial institution. Though not all financial scams result in identity theft, most identity theft cases do result in some sort of financial loss. The information below will help you learn how to spot a scam and what to do if you fall victim to one.

Dakota West Credit Union will NEVER ask you for the following information via email, text, or phone call:

  • Account number
  • SSN
  • Your birthday
  • Your address
  • Your username or password

If you are ever uncertain as to the authenticity of an alert, you are always welcome to call Dakota West Credit Union at 800.411.7590 at any time.

Members should also be alert to scams that attempt to obtain other personal information from you via text or phone. When we send alerts regarding potentially fraudulent activity on your account, we do not include requests for your personal information, such as card numbers, PINs, CVV codes, or expiration dates. To learn what types of messages our members can expect from us, please review our Debit and Credit Card Security Services information. If you think your Dakota West credit or debit card has been compromised, please call us at 1.800.411.7590 and select Option 3 when prompted to freeze your card. Or, if you have the Dakota West MY Cards Mobile app, you can turn your card off at any time, and then contact us for next steps.


How Will a Scammer Target Me?

There are many ways a scammer can access and steal your information, and some of them are more simple than you might think. However, the more you know about the warning signs of a scam, the better prepared you’ll be in the event that you become a target.

The Four P’s of a Scam


Common Scams to Be Aware Of


How to Avoid a Scam


What To Do If You Were Scammed

Scammers can be very convincing, even if you know the signs and what to watch for. In the event that you or someone you know falls victim to a scam, it’s important to know which steps to take based on the nature of the scam. For in-depth information, actionable next steps, and more, click here.

If your identity was stolen, call one of the three nationwide credit reporting companies and ask for a fraud alert on your credit report. The company you call must contact the other two so they can put fraud alerts on your files.

Additional Resources

https://www.consumer.ftc.gov/features/scam-alerts

https://www.consumer.ftc.gov/features/feature-0014-identity-theft

https://www.usa.gov/common-scams-frauds

Waiting for a New Card is a Thing of the Past

Get ready for a faster and more convenient way to manage your cards! With Card Controls, you’ll be able to add a new or lost/stolen replacement card to your digital wallet before the physical card even arrives.

Simply request your card. Your new digital card will appear in card contorls, and you’re ready to start or resume purchases in no time.

Never miss a beat by adding a new or lost/stolen replacement card to your digital wallet.

Introducing Credit Score. And More. Anytime. Anywhere.

Staying on top of your credit has never been easier. Access your credit score, full credit report, credit monitoring, financial tips, and education. All of this without impacting your credit score. SavvyMoney® helps you manage your credit score with credit insights as well as security alerts. As a Dakota West Credit Union member, you will receive these benefits with your account.

Benefits of SavvyMoney®

And best of all, it’s all available within your digital banking.

It is easy to get started. So enroll now!

Login into your DWCU mobile or online banking to sign up.

Download the new Dakota West Credit Union App today from the Apple App Store or Google Play by clicking on one of the buttons below. Or by searching Dakota West CU in app store.

Download from the App Store
Download from Google Play
For more information about Savvy Money® visit this page.

Free Kasasa Accounts Brings a Flurry of Benefits!

Dakota West has the financial warm-up you need to get through the frigid winter months! Just like North Dakotans, our Kasasa Accounts are built to thrive in cold temps. Skate past hidden fees and watch your rewards accumulate like snowfall. Picture a winter wonderland of possibilities as your perks pile up. Experience the cool side of banking with Dakota West and dive into the refreshing rewards of Free Kasasa Cash® Checking and Free Kasasa Saver® accounts today!

 FREE KASASA CASH® CHECKING:

²Please review the Kasasa Cash® Truth in Savings disclosure for full details. Qualifications must be met.

All accounts can be linked to a Free Kasasa Saver®, so you can build savings automatically.

FREE KASASA SAVER®

Don't wait for your ship to come in - make it happen right now with Kasasa Cash® and Free Kasasa Saver®!

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